Frequently Asked Questions - oneworld alliance

oneworld is a global airline alliance made up of 15 leading airlines. It offers access to over 900 destinations and nearly 700 airport lounges worldwide, providing guests with a seamless and rewarding travel experience.
Member airlines include: Alaska Airlines, American Airlines, British Airways, Cathay Pacific, Fiji Airways, Finnair, Iberia, Japan Airlines, Malaysia Airlines, Qantas, Qatar Airways, Royal Air Maroc, Royal Jordanian, SriLankan Airlines, and Oman Air.

As a guest, the oneworld alliance brings you more convenience, flexibility, and recognition across a global network. You’ll be able to travel more easily with other oneworld member airlines, enjoy seamless connections, and benefit from reciprocal privileges based on your Sindbad tier.
Depending on your tier, you may enjoy priority check-in, extra baggage allowance, access to selected airport lounges, and other time-saving services when flying with any oneworld airline.
Yes, your Sindbad benefits will change as part of our alignment with the oneworld alliance. The benefits will be enhanced and more closely aligned with oneworld tiers.
Here are some key changes:
Extra baggage for Sindbad Gold (equivalent to oneworld Sapphire) will be adjusted from 20kg to 15kg.
Seat selection benefits will now follow oneworld standards, including access to preferred or priority seating where applicable.
Lounge access will be expanded — you’ll now enjoy access to more lounges worldwide when flying with any oneworld member airline.
Further details will be shared through our official communication channels and will depend on your Sindbad tier.
No, you don’t need to register again. Your existing Sindbad membership will automatically qualify you for oneworld benefits, unless stated otherwise.
Eligible offers and promotions will be shared via email, our official website or mobile application.
The overview of oneworld benefits are available oneworld.com.
For any questions related to oneworld benefits, you may contact our customer care team at sindbad@omanair.com.
Standard oneworld benefits are included with your Sindbad membership across oneworld network. Some services may involve extra charges, which will be clearly communicated where applicable.
* Sindbad Silver = oneworld Ruby
* Sindbad Gold =oneworld Sapphire
*Sindbad Blue benefits remain the same, but you will now be able to earn and redeem points on oneworld flights and enjoy seamless travel across alloneworld member airlines.
You’ll get extra benefits when flying with any oneworld airline based on your tier.
Yes, you can earn Sindbad Miles when flying with any oneworld member airline, as long as:
• The flight is marketed and operated by a oneworld airline.
• Your Sindbad number is added during booking or at check-in.

Miles earned will vary depending on:
• The route and booking class.
• The fare paid (revenue-based earning applies on select airlines, including American Airlines)
When booking, check for the oneworld logo or airline name. You can also ask during booking or check-in to confirm if your flight qualifies for oneworld benefits.
No. Each airline has its own loyalty program. You cannot combine or transfer miles between programs, but you can earn and redeem Sindbad Miles when flying with any oneworld member.
Yes. If you’re eligible for lounge access (based on your Sindbad tier or travel class), you can use lounges at each point in your journe as long as you’re flying with a oneworld member airline.
To enjoy oneworld benefits like lounge access or priority check-in, please show your digital Sindbad card when needed.
You can download your card anytime from your membership dashboard.