In our continuous efforts to improve your online experience, we have revamped the Missing miles claim feature. Now, your missing miles claim will be processed instantly and in Real Time! The process is very simple. All you have to do is to fill up minimal information on the missing miles claim form online and the system will check for the validity of your claim and let you know if your claim is accepted or rejected. If your claim is accepted, your miles balance will be updated and displayed and if it is rejected, you will know the reason for the failure instantly - ALL IN REAL TIME.