Frequently Asked Questions

Spend-Based Sindbad Frequent Flyer Program

1. What exciting new changes are introduced in the Sindbad program?
 Your Sindbad loyalty program is offering you a significantly revamped spend-based program. You can now earn miles for every eligible purchase made by you with Oman Air. We have also changed the way you qualify for Tiers by switching to a points-based Tier system.

2. When have you launched the revamped Sindbad program?
  The new spend-based Sindbad program has been launched on 1st September 2021.

3. Why are you making these changes?
 A spend-based loyalty program lets you earn miles for every US Dollar spent with eligible Oman Air activities. So the more you spend, the more Sindbad miles you earn. It’s that easy and straightforward!.

4. How will I earn Sindbad miles with the spend-based Sindbad Program?
 Sindbad miles for Oman Air flights are earned based on the ticket price rather than the distance flown. Blue, Silver and Gold members will earn 4, 5 and 6 miles for every US dollar spent on airfare and add-ons (excluding taxes). If you’re a Blue member, simply multiply your ticket fare (excluding taxes) by 4 to calculate your Sindbad miles. Or multiply by 5 for Silver, and 6 for Gold. Example: If the fare for your Muscat to Doha Economy Lite Return ticket is OMR 185.300, then your Sindbad miles as a Blue member will be OMR 185.300 x 2.60 (currency exchange rate) = USD 481.78 x 4 = 1928 Sindbad miles as against 110 Sindbad miles based on current mileage calculation.

*Note: Ticket fare does not include fees and taxes, which are not levied by Oman Air.

5. How will the local currency fares be exchanged to US dollars (USD)?
 Any ticket purchased in your local currency will be converted to US Dollars (USD) based on the IATA 5-Day Rate applicable on the day of travel. The number of Sindbad miles is calculated on this converted US Dollars (USD) amount.

6. How will the miles for each flight be calculated for a multi-flight journey?
 The total Sindbad miles for you journey will be calculated on the basis of the fare paid. The prorated miles value for flights will be credited to your account after each flight is completed.
Example: If the total of OW Economy Class miles from London to Delhi (via Muscat) is 2,800, then the miles credited for the LHR-MCT flight will be 2096 and 704 for the MCT-DEL flight.

7. What will happen to my current Sindbad miles?
 The balance of miles in your Sindbad account on the cut-off date has been transferred to the revamped program on a one-to-one basis. For example, if your balance before 1st September 2021 was 24,500 miles, then the same 24,500 miles can be seen after 1st September 2021 as the carry forward.

8. How will bonus miles be calculated for Sindbad Silver and Gold tier members?
 On Oman Air flights Sindbad Silver and Gold members will earn bonus miles of 25% and 50% over Blue tier members. That means Silver and Gold members will earn 5 and 6 miles for every US dollar spent on their ticket fare (excluding taxes).

 *Note: Ticket fare does not include fees and taxes, which are not levied by Oman Air.

9. Will I earn Sindbad miles on all fare types?
  Yes, you are going to earn miles on all Oman Air fare brands (Prime, Smart, Lite and SuperSaver). For certain journeys such as IT fares where the ticket fare cannot be retrieved as well as for Oman Air flights on tickets issued by other airlines, you will earn miles based on the distance travelled and the booking class earning percentage.

10. How are miles added to my account?
 There are no changes to the way miles are added to your account. As always, simply quote your Sindbad number at the time of reservation, making sure that the name on your ticket matches the name in your Sindbad account. You can use the online booking option to see the number of miles that can be earned on your flights. Miles are added within 48 hours after your flight.

11. What are the new ways to earn Sindbad miles?
 In addition to Oman Air flights, you can earn Sindbad miles on purchases of major online add-ons (ancillaries) such as airport lounges, prepaid baggage, seat selection, HiCafe cakes etc.

12. Is there any change in earning miles with partners?
 ‘There are no changes to the earning miles with partners including airline partners.

13. What are Tier points?
  ‘Tier points’ has replaced the previous system of ‘Tier miles’ and ‘Tier sectors’. In the revamped program Sindbad members earn Tier points when they use qualifying Oman Air products or services. Tier points remain valid for 1 year from the date of transaction.

14. How can I qualify for the Silver or Gold tier?
 Qualifying for the Silver or Gold tier depends on the number of ‘Tier points’ you earn. You’ll need 500 Tier points to qualify for the Silver tier, and 1100 Tier points to qualify for the Gold tier.

15. What will happen to my current tier, which is valid until 31st December 2021?
 If you’ve already qualified for the Silver or Gold tier based on existing requirements, you won’t see any change to your tier status until it expires—your current tier status remains in place and won’t be downgraded.

16. What will happen to ‘Tier miles’ and ‘Tier sectors’ earned before launch of revamped program? Will they be lost?
 Tier miles or Tier sectors earned before September will remain valid for 1 year from the date of posting those activities. All Tier miles or Tier sectors earned 1 year before the cut-off date will be recalculated and converted into Tier points. The following exchange formula will be applied:

• • 1 Tier Sector = 30 Tier points*
• • 1 Tier Mile = 0.02 Tier point**

 Example: A Blue member with 20,000 Tier miles and 10 Tier sectors and an accumulated flight spend of USD 2200 in the past 12 months (before the revamped program launch):
• • Conversion from Tier miles = 20,000 x 0.02 = 400 Tier points
• • Conversion from Tier sectors = 10 x 30 = 300 Tier points Select the higher Tier points = 400 Tier points
• • Spend bonus = 200
• • Accumulated Tier points = 400 + 200 = 600 (Member is qualified for Silver tier)



17. How can I calculate the Tier points that apply to my Oman Air ticket?
 The new elite qualification points system will award Tier points by flight cabin type and 4 flight zones, which can be calculated based on the table below:

Cabin Class	Domestic	Zone A (<1200 miles)	Zone B (>1200 miles)	Zone C(>2400 miles)
Economy	20	25	30	40
Business/First	50	60	70	100

 Plus you will get a 'SPEND BONUS' of 100 Tier points per USD 1000 accumulated flight spend.


18. What are zone types, ‘Domestic’, ‘Zone A’, ‘Zone B’ and ‘Zone C’?
 The new elite qualification points system will award Tier points by flight cabin type and four flight zones i.e. Domestic (destinations within Oman), Zone A (destinations within 1200 miles), Zone B (destinations between 1200 miles and 2400 miles) and Zone C (destinations beyond 2400 miles). Destinations are distributed among the 4 zones, as indicated below:

Zone	Destinations
Domestic	Duqm, Khasab, Salalah
Zone A (<1200 miles)	Dubai, Doha, Bahrain, Karachi, Dammam, Kuwait, Riyadh, Mumbai, Lahore, Islamabad
Zone B (>1200 miles)	Delhi, Hyderabad, Bangalore, Amman, Kochi, Chennai, Trivandrum, Cairo, Colombo, Istanbul, Nairobi
Zone C (>2400 miles)	Dar-es-Salaam, Zanzibar, Bangkok, Milan, Kuala Lumpur, Frankfurt, Guangzhou, London, Manila




19. Are there any changes to the Tier benefits and privileges available to Silver and Gold members?
 There are no changes to the current benefits and privileges available to Sindbad Silver and Gold members. Click here to see the Tier benefits and privileges.

20. Are there any changes to the number of miles required for Reward tickets, upgrades and add-ons such as pre-paid bags?
 There are no changes to the number of miles required for Reward tickets, upgrades or add-ons (ancillaries). All terms and conditions for redeeming miles remain unchanged.

21. Are there any changes to the ‘My Account’ log-in area on the Sindbad website?
 We’ve significantly improved the ‘My Account’ area with additional features such as gift miles, family member nomination, future bookings, and so much more.

22. I have other questions not answered here. How can I contact you?
 You can contact us through our email id, Sindbad@OmanAir.Com.