Frequently asked questions

Have a query, need clarification? We suggest you check out our FAQ’s section and see if we have answered your question.

  • Enrollment & Benefits

  • How can I become a member of Sindbad?

    You can enrol online using the Join Sindbad option.

  • Who can join Sindbad?

    Any person above the age of 2 years can join Sindbad. Children between the age of 2 and 16 years of age must be enrolled by a legal guardian (subject to local laws and regulations).

  • What are the benefits of being a Sindbad member?

    Sindbad members earn miles that can be spent on free flights, flight upgrades, exciting raffles, promotions and more. Sindbad has 3 membership tiers. You start as a Sindbad Blue member. The more you fly with Oman Air, the higher your membership tier. Each membership tier is packed with benefits and privileges. Silver and Gold tiers brings exclusive benefits like lounge access, excess baggage allowance, priority check-in and more.

  • When will I get my Sindbad card?

    You will receive your Sindbad card in 2-3 weeks’ time after your first activity has been recorded in your account. An activity can either be a flight with Oman Air or spent at any of our Partners.
    To make sure that your miles are credited automatically don’t forget to quote your Sindbad number when making a reservation or a purchase.

  • What do I need to do when my Sindbad card is lost or stolen?

    Please inform the Sindbad Service Centre in Oman at the earliest if you have lost your Sindbad card. The loss of this card will not result in the loss of your miles. The Sindbad Service Centre will request a new card for you and it will be sent to you directly. Sindbad Blue members will be charged 300 miles for every replacement card, Sindbad Silver and Gold members will be mailed replacement cards free of charge.

  • Sindbad miles and Tier miles

  • What are Sindbad miles?

    Sindbad mile is the currency of Sindbad. They are your key to exciting Rewards, exclusive privileges and benefits.

  • What are Tier miles?

    The Tier miles you earn determine your membership status or tier in Sindbad. As a Sindbad member, when you fly with Oman Air, in addition to earning Sindbad miles, you will also earn Tier miles. Tier miles are earned at the same rate as Sindbad miles and depend on the route you fly and the class of travel. Tier miles helps you to move up the Tier level from Blue to Silver or from Silver to Gold.

  • How long are my Sindbad miles valid for?

    Your Sindbad miles are valid for three years counting from the date on which they are credited to your account. For example, Your miles earned on 1 February 2012 are valid until 1st February 2015. The validity of the expired miles cannot be extended.

  • What happens if I have not used my miles before expiry?

    We will do our best to keep you informed about your mileage validity. You can also keep track of your Sindbad miles and use them before their expiry by managing your account on Sindbad.omanair.com. Although your miles must be redeemed before they expire, you can use them to book a flight Reward that is valid for up to 12 months. This means that even if you can’t travel before your miles expire, you can still redeem them now for a future trip. However, validity of the expired miles cannot be extended.

  • I am running short of miles. How shall I claim a Reward?

    If you are short of required number of miles to claim your Reward, you can log in and click on the ‘Buy/Transfer’ option to purchase additional miles. You can also Transfer your Sindbad miles to a members account using the Buy/Transfer miles option. The fees will be displayed on the page..

  • Can I use my Sindbad miles to book a flight Reward for friends and family?

    Yes, you can redeem flight Rewards using Sindbad miles for anyone you wish.

  • Can I combine miles from two accounts to claim a Reward?

    Yes, you can transfer miles from one account to another account using the Buy/Transfer miles option by logging into your account, the fees will be displayed on the page.

  • How can I move up the Tiers in Sindbad?

    To reach the Silver Tier you require 25000 Tier miles or 20 Segments
    To reach the Gold Tier you require 50000 Tier miles or 40 Segments

  • When I move up a Tier, how long will my card will be valid for?

    When you move from Blue to Silver Tier or from Silver to Gold, it will be valid for a period of one year from the date you have qualified to move up to a higher Tier. In addition to this, you will be given a bonus of 1 month to enjoy the privileges of your current Tier and allow you to earn the required Tier miles to re-qualify and keep your current Tier. For example, if you reach Sindbad Silver on 17th September 2013, your Silver tier validity date will be 17th September 2014 and the expiry date appearing on your Silver card will be October 2014.

  • How can I Buy or Transfer Sindbad miles?

    Yes you can purchase additional Sindbad miles using Buy miles option. Also you can Transfer Sindbad miles from your account to another members account using Transfer miles option.

  • Spending my Sindbad miles

  • How can I request a flight Reward?

    To claim your reward you need to take into account the booking lead time, complete the ‘Reward Request Form’ and submit it online. Thereafter the Sindbad service center team will contact you and assist you with your Award ticket. You can use our mileage calculator to find out the required number of miles for various flight Rewards.

  • Can I redeem miles for a one-way trip?

    Yes, you can redeem your miles for one-way trips.

  • Are flight Rewards inclusive of taxes?

    No. flight Rewards are exclusive of tax, fees and charges. You will have to pay them at the time of issuing the ticket.

  • Do I have to pay anything extra when upgrading my booking using Sindbad miles?

    Yes. Some countries (for example: united Kingdom) impose additional taxes or charges when you travel in a higher class. You will be informed of any additional charges when upgrading your booking.

  • Can I make changes to my Reward Request?

    There is no limit to the number of changes you can make to your booking; however, service charges will apply to each change.

    Type of Service Gold Silver Blue
    Deadline 1 Day before Departure 1 Day before Departure 1 Days before Departure
    Before deadline (permitted at following charges):
    Rebooking NIL US$ 30 US$ 50
    Rerouting US$ 30 US$ 30 US$ 50
    Refund Of Reward US$ 30 US$ 30 US$ 50
    After Deadline - No changes are permitted. Only the unused taxes will be refunded.
  • When redeeming for a Business or First Class Reward ticket, will I be entitled to associated privileges?

    Yes. You are entitled to all the benefits of the class of travel to which you have upgraded. These include extra baggage allowance, priority baggage and lounge access.
    Please note that the fare conditions of your original ticket continue to apply at all times. For example, if there are any fees or charges applicable to your original ticket, these will continue to apply even after upgrading with miles.

  • Why am I asked for a credit card number when redeeming my Sindbad miles for free travel?

    Credit card information is required in order to cover the government taxes and airport charges levied on all ticket purchases, including those purchased with Sindbad miles.

  • Junior Sindbad Flyer

  • What is the Junior Sindbad Flyer?

    Junior Sindbad Flyer is a loyalty programme targeted at our younger passengers (i.e. children between the ages of 4 and 12 years). As a part of this programme, children travelling on Oman Air will be given a passport on board, in which they have to fill in their details and get it stamped by the captain every time they travel on Oman Air. When they have collected 10 stamps, they can exchange the passport for a free ticket in Economy Class to any Oman Air destination.

  • Who is it for?

    Junior Sindbad Flyer is specially designed for our younger passengers between the ages of 4-12 years (at the time of receiving their passports)

  • What does the child have to do to get the free ticket?

    Every time a Junior Sindbad Flyer travels on Oman Air they need to give their passport to the Captain and get it stamped. On collection of 10 stamps (ie; 10 flights to any Oman Air destination) which should be within 2 years of the first flight, the Junior Sindbad Flyer become eligible for a free ticket.
    To claim for free ticket please submit the Junior Sindbad Flyer passport with the stamps to the nearest Oman Air ticketing office. The Junior Sindbad Flyer has to be accompanied by one of the parents at the time of the ticketing. Oman Air Staff will check the passport entries. On successful verification a return Economy Class ticket will be issued for the Junior Sindbad Flyer to any Oman Air destination of his/her choice. (Any taxes, fees and surcharges applicable to the ticket will have to be paid at the time of ticketing transaction).
    Once a ticket is issued, the passport will be voided and a new one will be issued on the Junior Sindbad Flyer’s next flight upon request.

  • Where can I find more details on Junior Sindbad Flyer?

    Please click here

  • Can an existing Sindbad member join the Junior Sindbad Flyer programme?

    Yes, existing Sindbad members can join the Junior Sindbad Flyer programme. All you have to do is request a Junior Sindbad Flyer passport during your next flight on Oman Air. Also remember to enter your Sindbad number in the form attached to the passport.

  • Do I receive the actual Sindbad card along with the Junior passport?

    Yes, all Junior Sindbad Flyers are also enrolled to become a Sindbad members. They will receive their Sindbad Blue cards once their first activity gets registered in their accounts.

  • Can I claim missing miles under the Junior Sindbad Flyer programme account?

    Yes, you can claim miles under the Junior Sindbad Flyer Programme. To claim Sindbad miles you have to enter your Sindbad number at the time of reservation or check-in.

  • Can I reclaim the stamp if I forget to bring the Junior passport with me on a certain flight?

    No, it is not possible to reclaim any missing flight retroactively.

  • Can I buy a ticket for anyone once I get the 10 stamps?

    No, the ticket requested has to be in the name of Junior Sindbad Flyer’s name.

  • How can I get another passport after completing the current one?

    You may request an additional passport on completion of your current passport.

  • Can the passport be replaced if lost?

    You can request for a new passport, however, the lost passport will not be replaced and it is not possible to claim the flights entered in the lost passport.